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Please fill out this form and we will reply as soon as possible. If you need immediate assistance please email us at southerncharmcoboutique@gmail.com

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ABOUT

🧵Custom Monograms & Embroidery.

Personalized Gifts & Clothing.

CONTACT

Questions or comments? Drop us a line, we'd love to hear from you. Southerncharmcoboutique@gmail.com

STORE POLICIES

*Orders cannot be changed, modified, or canceled after checkout. Please make sure you review your items, sizing and color selections before checking out. *

All returns must be received *within 14 calendar days* of the purchase date. Returns are for Store Credit only. Items should be, undamaged, unwashed, unworn with tags and returned in their original packaging where possible. All SALE ITEMS are FINAL SALE.

*Buyer assumes all return/exchange shipping costs unless we made a mistake.*

RETURNS:

Southern Charm Co. accepts Returns *within 14 calendar days* of the purchase date.

*Buyer assumes all return/exchange shipping costs unless we made a mistake.*

Eligible returns are for Store Credit only. No refunds will be issued. Shipping is non-refundable, unless there was a mistake on our end. Buyer is responsible for return shipping cost ( unless return is due to fault of Seller: incorrect item, damaged pc) All items are inspected on return.

**If you are returning your item please remember: Items must be unworn, tags intact , unwashed, free of makeup stains, deodorant stains, free of perfume or smoke smell, free of animal hair. **

Items returned in poor condition OR after the 14 day window will be returned to the customer as Final Sale at the expense of the customer. Please include your name and order number with your return.

DAMAGED OR DEFECTIVE ITEM:

If you received a defective or damaged item, contact us at within 3 business days of receiving your order. Pictures will be required to move forward.

MISSING OR INCORRECT ITEM:

If you were sent incorrect items or are missing items from your order, please contact us within 3 business days of receiving your order so we can work on correcting this mistake.

-We recommend you choosing a form of delivery service that offers a tracking # as well as insurance on your item.

Make sure and include your name and order number with your return!

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